Supplement Sprint Wholesale Return & Refund Policy

Your Satisfaction Guaranteed. Our Commitment to Fairness.

At Supplement Sprint, we stand behind every product we ship. This policy ensures swift, transparent resolutions for authorized wholesale partners. By ordering from SupplementSprint.com, you agree to these terms.

1. Return Eligibility

✅ We Accept Returns For:

  • Damaged/Defective Goods: Items arriving with manufacturing flaws, broken seals, or shipping damage (report within 48 hours).
  • Incorrect Shipments: Wrong items, quantities, or SKUs shipped by our team (report within 7 days).
  • Unopened & Resalable: Products in original packaging with intact seals (within 30 days of invoice date).

❌ Non-Returnable Items:

  • Opened, used, or partially consumed products.
  • Perishables (e.g., probiotics, liquid formulas).
  • Custom/seasonal orders (clearly marked "NON-RETURNABLE").

2. Return Process: 4 Simple Steps

1 Notify Us

Email [email protected] within 30 days with:
• Invoice/P.O. number
• Product SKU(s) & quantity
• Photos/video of issue

2 Get RMA#

We'll issue a Return Authorization Number (RMA) within 24 business hours

3 Ship Back

Send goods to our warehouse (address in RMA email) using a trackable carrier

4 Refund/Replace

Choose:
• Refund: Full credit to original payment method
• Replacement: Priority-shipped at no cost
• Account Credit: Instant credit + 5% bonus

3. Timelines

Scenario Action Required Resolution Timeframe
Damaged/Incorrect Shipment Report within 48 hours Replacement shipped in 24h
Unopened Returns Request RMA within 30 days Refund/Credit in 3-5 days
Defective Batch Anytime (with proof) Immediate investigation

4. Shipping Costs

OUR FAULT (damage/error)

Free return shipping + replacement

YOUR DECISION (unopened return)

Return shipping paid by your business

RESTOCKING FEE

0% for compliant returns

5. Refund Methods

Credit Card/PayPal

Refunded to source (3-5 business days)

Wire Transfer

Refunded minus bank fees

Account Credit

Instant (with 5% goodwill bonus)

6. Quality Assurance

Every batch is:

  • Lab-tested (COAs available on request)
  • Stored in climate-controlled warehouses (65-77°F)
  • FDA/GMP-compliant manufacturing

7. Exceptions & Disputes

  • Shortages: Report via signed delivery slip within 3 days
  • Disputes: Escalate to [email protected] for arbitration
  • Fraud Prevention: Returns >15% of annual volume may require audit